These are our terms and conditions for the use of our website clarecraftcollections.co.uk and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Clarecraft Collections may at any time make changes to or remove part of this website without any liability to customers for such changes. Clarecraft Collections reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:-
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Production & Dispatch
Orders will be produced once payment has cleared.
Estimated completion or dispatch dates are given in good faith but may vary slightly depending on workload and stock availability.
Cancelling an order
Orders may be cancelled prior to dispatch and refunds will be issued to the original payment method.
Personalised or made-to-order items may only be cancelled before production has started. Once work has begun, the order cannot be cancelled as the item is being created specifically for you.
Acceptance of an order
When an order is placed an order confirmation will be sent to the email address provided during checkout.
Delivery
Orders will be well packaged in 400gsm Kraft mailing envelope. Clarecraft Collections assumes no responsibility for damages during transport or damages caused from any delays beyond its control.
Returns Policy
If you are not 100% happy with your Clarecraft Collections purchase please contact me in the first instance to discuss. Returns should be made within 7 days of purchase and must be in original, unopened packaging. Products may not be returned without the prior written consent of Clarecraft Collections. Return postage will be met by the customer, original postage costs will not be refunded.
Custom / Personalised Items - Personalised or custom-made items are non-refundable unless faulty. It is the customer’s responsibility to check spelling and details before approval.Unfortunately I cannot accept returns for personalised items unless this is through a mistake on my behalf.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.